We want to make sure our team takes care of your requests as quickly and accurately as possible. When submitting new page requests, please use the following guidelines to ensure our team has what they need to create your page:
Content: The Info Your Donors Need
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Content includes all written copy you want to appear on your page.
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Your copy is typically placed above the payment sections of the form and might include brief information about your organization, project, event, or membership program.
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Our team does not copy edit, so please submit pre-edited text for your payment pages.
Functionality: How Your Page Works
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Specific fields or information your organization needs to collect. For instance, many organizations like to add fields where donors can sign up for newsletters or otherwise engage.
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Suggested amounts, giving levels or pricing.
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State a field type for each section, if applicable (i.e. checkbox, picklist, open text, radio
buttons etc.).
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Questions or requests for features you need.
Aesthetic: How Your Page Looks
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Link to the website your page should be based on. If the page will maintain the same aesthetic as your other DonationPay pages, there’s no need to specify.
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Any images or additional graphics you’d like included on the page.
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Specific requests for alterations to the page template of your other pages, such as partially eliminating navigation and linking to other DonationPay payment pages.
Scheduling: When Your Page Goes Live
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Deadline requests. We build new pages in 3-5 business days and make page changes in 1-3 business days, but please let us know if you need expedited service and we’ll do our best to accommodate
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Expiration date: if you need us to take down your page at on a particular date, please include instructions in your request.
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Any additional info our development team should know to complete your page within your desired timeline.
Once you’ve collected all the information listed above, you’re all set to submit a new page request! You can submit all support requests through our ticketing system at www.donationpay.zendesk.com.
Need help? Get in touch via email at support@donationpay.org.
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