DonationPay would like to express our sincerest apologies for an error that occurred this morning.
Due to a technical glitch, some monthly recurring payments that were migrated from the IATS system to the Sripe system were incorrectly reprocessed. Additionally, the DonationPay Portal (portal.donationpay.org (http://portal.donationpay.org/) ) may have held incorrect information. That has been corrected, and the list of payments now reflects the activity from last night.
We understand that this may have caused inconvenience and confusion for you and your donors, and we want to assure you that we are taking immediate action to rectify the situation. Our team is currently working on processing refunds for the reprocessed payments, and we will notify your donors accordingly.
We understand the importance of financial transparency and accountability, and we assure you that we are taking measures to prevent such incidents from occurring in the future. We are committed to providing you with the best service possible, and we regret any inconvenience or concern that this has caused.
We are available to answer any questions or concerns you may have at firstname.lastname@example.org.
Thank you for your understanding and patience in this matter.
Updates will be posted here.
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