Recurring donors and expiring cards

Have you received a notice that a recurring schedule's card has expired, but when you open the payment in the portal it appears to expire in the future?

Most likely, the card expired in the previous year.  What you see when you open a recurring schedule in the Portal is a form that allows you to update the card information.  The expiration options in that form won't reflect dates in the past, because when you enter new payment card information, the expiration needs to be in the future. 

In order to check the expiration date for your schedule, click into the "schedules" tab and locate the schedule in the list.  The expiration date for the donor's card will display in the "Exp" column. 

A general note about expiring cards on recurring schedules:
Often, card issuing banks will issue new cards to donors, keeping the same card number and updating the expiration dates.  In many instances, these banks will allow existing recurring payments to continue to run.  If you'd like, you can wait to contact donors with expiring cards until a payment is declined.  When recurring payments are declined, DonationPay will send you an email, and you'll see a declined transaction in the 'Payments' tab in the Portal.