The DonationPay Portal is currently experiencing downtime in the Pacific Northwest region. All other regions should be unaffected. The outage is causing the Portal framework to be visible, with no data displayed, across all browsers. Our developers have isolated the problem as a regional outage in one of our vendor services; we are working with their team now to address the issue and will let affected clients know as soon as the problem is resolved.
If you need immediate access to your data and you're unable to access it, please email firstname.lastname@example.org or your account rep and a member of our team will send you a data sheet.
Update 7/27: this issue has been resolved. If you're still not able to load your data in the Portal, please email email@example.com and we'll look into it right away.